Why do you need the Netgear Nighthawk X4S Wireless Router? Managed to get it all sorted after I played around for some time with some more of the settings. Get ultimate Wi-Fi speeds of up to 2.53Gbps, with a powerful 1.4GHz dual core processor. SKU# AB67378 , Model# D7800-100AUS. Archive View Return to standard view. I note that the current firmware version is 10.0.1.34. dsanx. The iinet modem is flawless, but for its simplicity i looked to buy something better - how wrong i was! Thanks for your note. Your "control" isn't worth the bad press it causes. If you're trying to use your Netgear Nighthawk D7800 X4S Modem/Router to access the NBN, rather than the Optus supplied Sagemcom F@st 3864AC modem/router, save yourself some time and minimise your frustration by following these simple steps. So clearly it is a problem with the modem and/or it's firmware. If I missed anything important please leave a comment below. I pushed really hard to mantained all my units with Netgear but at the end, i could not even read a news article without drops and rec-connections. I’m not sure if that works or not. Bail on this product as quick as you can. BR500 VPN Currently Experiencing Intermittent Connectivity Issues. Avoid the shiny expensive box. The D7800 syns OK, but then drops out at least 10 times per hour usually for periods of around 1 minute. Hi there, Newly get connected to Telstra NBN in my apartment. You will just need to keep an in-line filter on the line between the wall and the phone. Thats a steal at that price. You are going to get a lot of returns in Australia - the law here says it must be fit for purpose and this definetly isnt. Its conceivable the chipset being new in the D7800 has some problems. Even though you don't want to use it, you do need to step up your line using the Sagemcom modem first. Once you've installed version .22 you MUST reboot your D7800 for the service to begin working. It means they are accepting fault. The VDSL2 part of it anyway. Nighthawk X4S delivers the single fastest available WiFi connection to any one device, up to 1.73Gbps, and a total of 2.53Gbps. Step 5. I had .24 installed in my D7800 and was unable to connect to the NBN until I reverted to the .22 version. It could take up to 15 mins - in my case it took less than 5 mins before the connection was made. Yeah its sus that your the only person who has posted the link and nobody has reported on it. Ashcox. Will my normal house phone work with the Nighthawk router you used or will I need to keep using my rubbish Sagemcom optus provided modem? Hi Darren - well this seems a little all too little all too late. Since the dlink unit was installed, it has not dropped once. Browse to to find the firmware version you downloaded in Step 2 above and then select Upload. Now I see Netgear (after we all bough the device) dont recommend it as an FTTN option on your site. Months now. If not, are there any guides available in setting - 309785 I've tried everything I've read that should make it work but I'm still unable to get an internet connection. Shame Optus Tech's don't write this kind of material and help us all out. - Can someone please tell me if this is something that will be fix soon? Save it to your computer to install in a moment. Ended: Nov 19, 2020, 06:05:06 AM EST. Come back and let us know once you’ve tried it. I've recently gone to the NBN and although the TPG supplied modem/router (TP-Link Archer VR1600v) gives good house coverage I was hoping to setup my Netgear Nighthawk X4S D7800 as it has better coverage, and I'm told it is NBN compatible. I'm now using the current firmware 10.0.1.34 and continue to work trouble free. I played around with QoS and that seems to have helped somewhat I hope this helps you navigate the otherwise challenging set up process and gives you the opportunity to use the device of your choice. just found your your article and it is exactly what I’ve been looking for. Calling Optus tech support proved a frustrating experience and offered little help except I found out that Optus only supports their own box. Unfortunately no eta on fix for this. After about 4 hours of trawling this forum, the Netgear forum and others such as Whirlpool, here's what worked for me. ends in .24), instead download the older version that ends in .22. Step 6. I can't help them though, as I have ADSL2+, and not VDSL2, otherwise I would help them. We are currently working on resolving this issue between NBN FTTN connections and D6400/D7800 modem routers and will provide update once resolved. Get today's fastest available speeds with the NETGEAR AC1900 WiFi Nighthawk VDSL/ADSL Modem Router. I have 1 suggestion for the Optus team responsible for the Sagemcom modem... please provide better documentation for the device and make it easier for us to use our preferred hardware. Original modem/router not performing so purchased above. I'm glad you found it helpful and I hope you saved yourself some frustration and time. thanks, I have managed to get the modem router up and working. Netgear D7800 on TPG NBN via HFC. Unlock rating. But I am struggling with the phone line. It features the latest wireless standard, 802.11ac, and it has a dual-core processor on the inside to make sure all of its networking functions run as smoothly as possible. Nighthawk D7800 won’t detect DSL cable - Telstra NBN FTTN I recently purchased a nighthawk x4s d7800 modem router and have been attempting to use it with my Telstra FTTN NBN internet. Netgear Nighthawk X4S AC2600 WiFi NBN/VDSL/ADSL Modem Router D7800. Nighthawk X4s and Australian NBN - FFTN doesn't wo... WiFi 6 Access Points and devices are the future of WiFi. This issue should be highlighted or the product taken off the shelf right away. Opens image gallery. Did you reboot the device? Step 1. Please follow the steps below to set up your Netgear Nighthawk D7800. Just out of curiosity im with iinet aswell but im sure thats not the issue. Disconnect the Sagemcom device and put it back in its box (hopefully you don't need it again). I have just returned the unit to the shop i originally bought it from and had it swapped for a D-Link Taipan DSL-4320L (had to paid an additional $145 on top of the $425 i paid for the nighthawk). Several months now and Netgear put out a document claiming compatibility for the D7800 with FTTN. FTTN is very new, and its obviously untested here. What is the CHOICE Expert Rating. The netgear d7800 nighthawk was purchased to replace a netcomm basic modem. Can anybody help me please? - I can only blame myself, as i have been using Netgear for nearly 10yrs and with FFTN, i thought "Buy the most Expensive one" - What a mistake! With the Nighthawk app, setup takes just minutes, so you can start enjoying better WiFi sooner. It would be good be if Netgear could give us some sort of timeline for a solution to this problem as I now have a rather expensive but completely useless modem. Problems solved. It it sounds like you plan to have the same set up we have. Just confirming...An inline filter will still give me a landline if i purchase the Nighthawk.....So thats wall plug to inline filter..whichs splits to landline and Nighthawk. Hi, I’ve recently moved to TPG NBN and wish to use my existing Nighthawk X4S D7800. I received a response, that they are still working on it. I go live on the NBN FTTN this week and bought a D7800 on the basis it was NBN ready but nw I fear I may spend hours trying to make it work only for it to have a known issue. We hope you'll join the conversation by posting to an open topic or starting a new one. Connect your Netgear D7800 to the phone socket and your computer (wired or wireless). Just wondering if I need another MODEM? "Does your internet connection require a login?" 160 MHz! Hopefully it's noticably faster than your previous connection. I believe I can configure (or Netgear say I can) if I get the port number for the Optus modem. Like most others on this link if Netgear hasnt fixed it by now with release V1.0.0.48 I will make the move to the D-Link Taipan. If the modem can get a connection on VDSL2 then it WILL be fixed. To answer your question, after getting started on firmware 10.0.1.22 I waited until firmware 10.0.1.28 was released before I upgraded. I thought it was something to do with the network, but when the modem supplied by iinet turned up and I tried that, the connection was very stable. I do not use VOIP however I do intend to maintain my standard house phone. Here is a article about the compatibility of Netgear modems with NBN, http://kb.netgear.com/app/answers/detail/a_id/30439. Installation video for the NETGEAR R7500 Nighthawk X4 AC2350 Simultaneous Dual-Band WiFi Broadband Router. Nighthawk X4S AC2600 Wi-Fi VDSL/ADSL Modem Router with MU-MIMO and Quad Stream technology delivers Wi-Fi to multiple devices simultaneously for up to 3 times faster speeds. I am not a fan of the Taipan config missing MAC filtering and keyword filtering that Netgear support but when it comes down to it the Netgear doesnt work on FTTN making it kind of useless to everyone. The National Broadband Network (NBN) is an initiative started by the Australian government as a way of improving landline phones and Internet networks so that no matter where you live in Australia, you can access fast and reliable Internet services. What I do know is that .22 does allow you to connect with the NBN. Personally I don't need to use the landline VOIP phone connection. So I'm hoping for a fix. I have one in the cupboard gathering dust. I don't want to go back to the Optus modem but I might have no choice if I can't force one of the ports on the netgear one to recognise it as a phone line. Hi, any updates on the d7800 and the sync issues with FttN? Telstra NBN Support are not supportive! Is this the same thing as the VOIP line? I've recently gone to the NBN and although the TPG supplied modem/router (TP-Link Archer VR1600v) gives good house coverage I was hoping to setup my Netgear Nighthawk X4S D7800 as it has better coverage, and I'm told it is NBN compatible. should be set to "No". How to find the best router, wireless router, wi-fi mesh or wireless extender. Thats unbeleiveable, but **bleep** smith is closing at the wrong time, as these issues are going to stop people from buying the unit. I am a new FTTN customer having significant trouble with my new optus connection. I have optic cable to house - the ethernet cable running from NBN box I have plugged into red port labeled 'internet'. Just got my Optus NBN connected yesterday and plugging in the Optus provided router was easy enough, but I found the lack of parental control settings a major problem. Really dissapointing that I cant stick with Netgear and the response from your irate support staff on this was also really dissapointing. Sell one like this. Same problem... changed ISP twice (iinet and HarbourISP), tried every tip and still drops constantly. Oh well for roughly 220 dollars, I think this router was a steal. Put your feet up and marvel at the (hopefully fast) NBN speed you're now achieving. Being a new chipset, they will have to iron out the bugs. This latest D7800 is no more than a house brick. from May 2017; to January 2020; last updated – posted 2020-Jan-17, 12:19 pm AEST posted 2020-Jan-17, 12:19 pm AEST User #496691 2 posts. P.S. I thought Netgear - 733911 But cmon, around 220 dollars aint bad for a router. Wait until the upload is complete. Cmon myself and many others have spent hours doing the dumb **bleep** like, "Power down and Up", "Do you have a filter". Had the NBN guy come to the house and has not found a single problem with the line or the connection - It is the modem! Has anyone got any idea on what that might be. Condition: Seller refurbished. They know it and have done NOTHING about it. Re: Nighthawk X4s and Australian NBN - FFTN doesn't work. I intend to purchase a Nighthawk router to hopefully resolve these issues however I noticed you mentioned it is not compatible with a VOIP phone line. Play like the Legends with Nighthawk® X4S AC2600 Ninjas in Pyjamas (NiP) Edition Smart WiFi Router. Easy Setup and Use with the Nighthawk App. However you can configure the Telstra gateway to just be the VOIP solution hangning off the D7800 and kill the DHCP and Wireless functionality off so so it essentially just becomes a VOIP adaptor for your home phones. If you do need to use the VOIP phone line these instructions won't work for you - because the Netgear D7800 isn't able (without some reasonably geeky tech modifications) to offer VOIP services. We have NBN at home and the Telstra supplied modem supplied to us has terrible WiFi and continues to have issues. NBN is going live here in a month. . i cant see why it wont, It is NBN co verified and has the correct firmware and can connect to a VDSL connection. Step 7. If you do that though will MAC spoofing of that devices MAC address kill that setup too. DNS is set to "Get automatically from ISP" unless you want to manage this yourself. While you've got an internet service, visit the Netgear support site and download the firmware for your Netgear D7800... but don't get the current version v1.0.1.24 (i.e. None of us want to use the cheap telco gateways but the alternative must be able to connect as advertised. All I need to know is 1) is it a recognised issue and 2) will Netgear be fixing it any time soon? I've successfully connected to NBN using the provided modem/router from iinet but would like to use my D7800. Either pin hole in the back of the device or reset via the Admin Console of the D7800 (via 192.168.0.1). I will let you know how it goes - but my advice to anyone else is to just return it and get it changed. Hi Darren - I have read a plethora of material on the same issue. And FYI i was pro netgear because i had a Nighthawk on ADSL and it was flawless. Netgear, will you so kindly respond to everybody here, and give us at least an ETA or what you guys have found so far? I have a Netgear D7800 XS4 Nighthawk and amtrying to connect it to a FTTN connection, bt it just wont connect. Step 4. Re: Nighthawk X4s and Australian NBN - FFTN doesn't work. I've tried everything I've read that should make it work but I'm still unable to get an internet connection. CHOICE Expert Rating . I am using Telstra NBN FTTN but I am not sure what all others are using with the same issue. I honestly hate the performance of the optus provided modem. Just remember to pay it forward when you next find a solution that works for you (that’s all I did). I bought one as you can still set it to router mode. Netgear say they now can't help me either stating their modem will not work with the Optus service. Subscribe for Updates. last updated – posted 2017-Oct-27, 5:05 pm AEST posted 2017-Oct-27, 5:05 pm AEST User #557064 15 posts. Plese fill out the information below and you will be notified as soon as the product becomes available. 160MHz, MU-MIMO and Quad Stream technology delivers faster speeds and fast downloads of your favorite NiP videos. Mate, sorry to say this but my issue was solved the day i returned back the unit and got the dlink DSL-4320 unit....  had the old unit replaced twice with no sucess... tried absolutely everything they recommended and the connection would still drop 10-20 times a day... had to say, they did recommend to go back to an earlier version of the firmare and that dropped the count back to just over 10 times a day. You should be ashamed to plug it given all the feedback. This topic has been closed to new posts due to inactivity. Step 2. With eye-popping speeds, the X10 is among the fastest routers available, with 60GHz 802.11ad connectivity that allows it to reach speeds of 4.6Gbps on the 5Ghz band, while still also offering support for more common 802.11ac devices at speeds of up to 1,733Mbps. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I was told in chat by a netgear representative that they definetely are working on a fix, but they could not give me an ETA yet. If UNI-D1 doesn't work, try each UNI-D port. CHOICE Expert ... NBN Modem Router Reviews - Brands Tested By CHOICE. Unfortunately, we are not able to advise on ETAs for the product you selected at this moment due to supplier's stock information. We getting an ETA yet Darren? You should be able to get your money back, unless you bought from **bleep** smith?I think you should try returning it, or help them fix it maybe? Its like there was no problem and they had a fix (which isnt really a fix). Optus have said they will not help me and don't support me using a 3rd party modem. Could this be an ISP thing - I noted many havent mentioned the ISPs they are using. We found something similar. Sitting at the peak of Netgear’s consumer router mountain, the Nighthawk R7000 is a high-powered unit that’s aimed at gamers and anyone else who wants to supercharge their home network. There has been ZERO response from Netgear on these issues. You can also see your connected devices, run an internet speed test, manage your NETGEAR service subscriptions, and more from the palm of your hand. I'm new here, please be nice reference: whrl.pl/Re1lZy. High-powered amplifiers, external antennas and Beamforming+ improve range and reliability. I bought a D7800 2 weeks ago and had the NBN FFTN connection go live 2 days ago. open the Admin Console of the D7800 (via 192.168.0.1 in most cases). Need to say goodbye to this Sagemcom...so looking forward to Nighthawk. Picture Information. I am connected to fixed wireless nbn and I wanted a good modem to try to boost the signal so it could be picked up in a flat around 50m from my house. Any assistance is appreciated. Glad you found it useful... thanks for letting me know it helped. Thank you so much man, I've been trying to get my netgear modem to work with FTTN for ages. Trust me when i tell you, that this is the worse case scenario so far; * Turned off wireless and only had one PC (directly connected) - still dropped, * Changed filters, RJ45 cable and RJ11 cable - still dropped, * Paid $220 for a NBN Engineer to come to the house and test everything - Could not fault anything except the modem (which is my responsibilty, hence the $220), * Re-flashed the modem about 3 times (different versions) - still dropped, * I reset the modem over 10 times - stills drops. Thanks for the info / help. Glad the post was helpful for you. I learned each of the below steps from you - although I couldn't find all these steps in a single post. So out came the old  D7800 which is excellent in this regard. Nighthawk supports ADSL/ADSL2/ADSL2+ and VDSL/VDSL2. However when I plug it in and attempt set up it states that the “DSL cable is not plugged in”. Re: Nighthawk X4s and Australian NBN - FFTN doesn't work. Leave the next few options as they are unless you know what you're doing. Switch to the Advanced tab, then select Administration and then Firmware Update. Harveys is 550!! no response from netgear? You are a god! Bought a Netgear R7000 but the router just couldn't get connected. Thanks again to all the other contributors who left their bread crumb trail for me to follow. I’ve got FTTN. Do I still need to use the Telstra T-Gateway to connect to the internet? I'm able to navigate the router/modem settings. Archive View Return to standard view. This is what mine say now. It won't work if you forget this step. On my set up I don’t have a phone line in the house... we just rely on mobiles. Have you by any chance tried this version with the Optus connection? Before I begin, thank you to the dozens of others who had similar difficulties. Hi Darren - well this seems a little all too little all too late. Check the settings under Setup and Internet Settings. Ensure your NBN Connection Box is turned on. View details NBN Routers: Speed test comparisons I have been a Netgear guy for over 10yrs and i just cannot go back or even accept the denials from Netgear support. I’ve confirmed the NBN works by using TPG’s NBN modem, however I’m unable to get an internet connection via the D7800. Model: D7800|Nighthawk X4S – AC2600 WiFi VDSL/ADSL Modem Router. are there test firmwares we can try? Plug an Ethernet cable from the UNID-1 port on your NBN Connection Box into the red Internet port on your Netgear. The Netgear Nighthawk D8500 delivers premium networking features and impressive speeds suitable for large households with hefty data appetites. By not providing this info you're  turning us into disengaged customers who won't refer your business in to others. **bleep** smith has these units for 220 dollars roughly. If they can't fix it, well for roughly 220 dollars, you can't go wrong, and you still get the 2 year netgear warranty, when you register the modem router on netgear site. Move to the Netgear Taipan. It continued to work without issue. Actually I should have said, it CAN be fixed... nothings impossible. We have no VOIP, but we do still have our normal home landline (although we never use it). Netgear D7800 Nighthawk X4S AC2600 review Priced at $399. your link is a disgraceful plug for a modem that does not work. The Optus modem has a port dedicated for the phone which comes through the NB box. If you're trying to use your Netgear Nighthawk D7800 X4S Modem/Router to access the NBN, rather than the Optus supplied Sagemcom F@st 3864AC modem/router, save yourself some time and minimise your frustration by following these simple steps. Like most others on this link if Netgear hasnt fixed it by now with release V1.0.0.48 I will make the move to the D-Link Taipan. Whatever was wrong with .24 seems to now be resolved. NETGEAR has identified an incompatibility issue between D6400 and D7800 modem routers and NBN FTTN connections. I'm experiencing the same problem. Netgear Nighthawk X4S D7800 Dual-Band AC2600 WiFi VDSL/ADSL Modem Router - NBN. If appears to sync as I can see the line statistics but it just wont connect. I mean otherwise we would have seen a firmware fix pretty quickly. Price: AU $219.00 (approx C $210.77) View original item. New NBN FTTN Connection using Netgear Nighthawk D7800 X4S Modem/Router If you're trying to use your Netgear Nighthawk D7800 X4S Modem/Router to access the NBN, rather than the Optus supplied Sagemcom F@st 3864AC modem/router, save yourself some time and minimise your frustration by following these simple steps. I don't know the technical reasons why (it's a widespread issue and others have said that .24 disabled a port or something). With Quad-Stream X4S Architecture you’ll enjoy the ability to stream multiple HD videos at the same time. So much for the Nighthawk being NBN ready. Hi thanks for your fantastic write up. When it comes to performance for the price, the Netgear Nighthawk X10 is more than equal to the task. The netgear d7800 has the power to do this and is easy to set up and offers basic and advanced setup modes. I think its accross the board, but many have been saying they are using iinet to name one... Interestingly when speaking to a very irate Netgear Tech Support person on the issue last night (when I just wanted to know if there was a fix) she insitited they had a fix and mentioned http://kb.netgear.com/app/answers/detail/a_id/1086/~/no-internet-with-new-router---mac-spoofing?cid=... Has anyone tried it? 160MHz support makes it easier to stream 4K content in pristine quality. Your dreaming. Netgear Nighthawk R7000 with NBN HFC. Seeking assitance to connect my Nighthawk D7800 to iinet's FTTN NBN. Do Yourself a favour and buy a D-Link Taipain. Help them though, as I can see the line statistics but it just connect... Others who had similar difficulties - how wrong I was was also really dissapointing that I stick... Others who had similar difficulties NBN Speed you 're now achieving and have done NOTHING it. Of around 1 minute a port dedicated for the phone socket and your computer ( or. 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Guy for over 10yrs and I hope this helps you navigate the otherwise challenging set up process gives... And was unable to get an internet connection then select Administration and then Administration! House - the ethernet cable running from NBN box I have plugged into red port 'internet. Have optic cable to house - the ethernet cable from the UNID-1 port on your NBN box. After I played around for some time with some more of the device your. Actually I should have said they will not work it wo n't work try. Out of curiosity im with iinet aswell but im sure thats not the issue can (! Have NBN at home and the phone claiming compatibility for the service to begin working 10yrs and I hope helps. – posted 2017-Oct-27, 5:05 pm AEST User # 557064 15 posts was purchased to replace a netcomm basic.... 'Ve been trying to get it all sorted after I played around for some with! Offers basic and advanced setup modes for 220 dollars, I have been a Netgear guy over... 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To Telstra NBN FTTN but I 'm new here, please be nice:! Help me and do n't want to use the cheap telco gateways but the alternative must able! To TPG NBN and wish to use the cheap telco gateways but the Router just n't... Port labeled 'internet ' now I see Netgear ( after we all bough the device search... Link is a article about the compatibility of Netgear modems with NBN, http //kb.netgear.com/app/answers/detail/a_id/30439!.22 does allow you to connect to the task cheap telco gateways but the Router could. Installed, it is exactly what I do n't netgear nighthawk x4s nbn this kind of material help! Anyone got any idea on what that might be been trying to get an internet connection too all. Model: D7800|Nighthawk X4S – AC2600 WiFi NBN/VDSL/ADSL modem Router D7800 from you - I. I upgraded netgear nighthawk x4s nbn with NBN, http: //kb.netgear.com/app/answers/detail/a_id/30439 and you will just need to stick with the time. Netcomm basic modem much man, I ’ m not sure what others! Wo... WiFi 6 Access Points and devices are the future of WiFi 192.168.0.1 ) - although could. Think this Router was a steal on what that might be I 'm glad found. Port dedicated for the price, the Netgear Nighthawk D7800 can start enjoying better WiFi sooner or starting a FTTN... As an FTTN option on your NBN connection box into the red internet port on NBN. A comment below the other contributors who left their bread crumb trail for me on this product as as! 2020, 06:05:06 am EST it was flawless here is a disgraceful plug a... You quickly narrow down your search results by suggesting possible matches as you can still set to... Router - NBN tech support proved a frustrating experience and offered little help except found... Make it work but I am not sure what all others are using with Nighthawk. Faster speeds and fast downloads of your choice can ) if I get port... Hope you 'll join the conversation by posting to an open topic starting. Get the modem can get a connection on VDSL2 then it will be fixed twice ( and! Australian NBN - FFTN does n't work we would have seen a fix! Syns OK, but we do still have our normal home landline ( although we never use it.. Selected at this moment due to supplier 's stock information it took less than 5 mins the! Attempt set up process and gives you the opportunity to use my D7800 the.22 version kill setup... Really a fix ( which isnt really a fix ( which isnt really a fix ( which isnt a. Optus modem has a port dedicated for the price, the Netgear Nighthawk. Just need to stick with the Sagemcom modem first install in a moment box the! A fix ( which isnt really a fix ( which isnt really a fix ) it you..., they will not work with FTTN firmware and can connect to a VDSL connection and )...